Domestic Transportation
A leader in vehicle, boat and specialty transportation, ReloTrans has successfully
managed more than 20,000 shipments since its inception in 2003. As a non-asset based
transportation broker, ReloTrans is able to work with the most qualified drivers and
carriers, regardless of brand affiliation or network membership. This independence
allows us to provide high quality transportation services in all 50 domestic
U.S. states.
ReloTrans' organizational structure is customer centric with dedicated client service
teams focused on providing superior service for our clients and their transferees. Each
transferee is partnered with an experienced relocation coordinator who explains the
entire move process, continually updates the transferee from pick-up through delivery
and serves as their single point of accountability throughout the process. All
transferees have toll-free access to their relocation coordinator and real-time
tracking information which is accessible 24/7/365 through www.relotrans.com
Each ReloTrans client service team is supported by our quality and transportation
management group, which works with and manages our network of over 400 national
transportation suppliers.
ReloTrans applies its expertise in supply chain management, qualifying, selecting
and managing our national network of highly accountable drivers to ensure that we
exceed the service delivery commitments for our clients and their transferees.
ReloTrans' unique, web-based dispatch process, accessible through eTrans™, our
web-based technology platform, optimizes service quality and customer satisfaction.
Interactive dispatch allows us to post service requests and dates on a 'board' within
the portal. ReloTrans carriers are then alerted to the posting and provided with the
opportunity to submit responses with their available resources.
Serving as our central repository for all client and transferee data as well as
quality and performance metrics for our supply chain, eTrans provides our
transportation manager with the ability to evaluate the carrier's specific
resources and historical performance prior to assigning the move.
Leveraging the interactive dispatch methodology guarantees that our supply
chain carriers commit their best resources to each transferee move yielding:
- Better overall performance and higher transferee satisfaction ratings
- Reduced claims frequencies
- Shorter transit times
- Minimized handling (direct load and unload at transferee’s residences)
Distinguishing elements of ReloTrans’ domestic transportation services include:
